What information we will collect when you apply for our Payment Services:

When you apply for our Payment Services we will collect some or all of the following information about you

  • Your name and contact information, including postal address, mobile telephone number and your email address
  • Your date of birth
  • Information regarding your personal or professional interests, demographics and contact preferences to help us to provide you with information about our products and services.

We will also search the records of credit reference and fraud prevention agencies to help us to verify your identity. This is to protect you and us from identity fraud. If you give us false or inaccurate information and we suspect fraud, we will record this with fraud prevention agencies. Law enforcement agencies may access and use this information.

How we will use your information

We will process, use, manage, control, release and record information about you to:

  • manage your Payment Service and any further application you make for any of the products and services offer by CashFlows Europe Limited and its trading names
  • manage any agreement or correspondence you may have with us;
  • carry out, monitor and analyse our business and products;
  • contact you by email, phone or in another way we agree with you, to tell you about other products and services which we consider may interest you, unless you tell us that you prefer not to receive direct marketing;
  • combat fraud, money-laundering, terrorism and other crimes; and
  • comply with any laws or regulations in any country where we do business.

We may reveal information about you:

  • to any person working for CashFlows Europe Limited;
  • to any organisation which helps us to provide any of our products or services to you; and
  • to anyone you authorise us to give information about you to.

Processing your information, as described above, may involve sending it to other countries. In such circumstances we are responsible for making sure that your information continues to be protected. We will keep information about you for only as long as we need to or are allowed to by law.

What the credit reference / fraud prevention agencies will do with your information:

Whether or not your application proceeds, the agency will place a record of our search on your file with them. This record (but not our name) will be seen by other organisations using these agencies. This is not a credit search, the agencies will not supply any credit information to us and our search will not impact on your ability to obtain credit in future.

How we and others may use the information held by the agencies:

Some information held by credit reference and fraud prevention agencies will be disclosed to us and other organisations to, for example:

  • prevent fraud and money laundering,
  • recover debts that you owe and trace your whereabouts;
  • verify your identity; and
  • carry out statistical analysis.

The information held by these agencies may also be used for other purposes for which you give your specific permission or, in very limited circumstances, when required by law or where permitted under the terms of the Data Protection Act 1998.

When we will share your information with third parties

We will not share your personal information with anyone outside CashFlows Europe Limited except:

  • We will share necessary information with third parties who help us to provide the service to you
  • Where we have your express permission to share your information with other organisations
  • We are required or permitted to do so by law.

Marketing / Keeping you informed about other products and services

We will use your information to keep you informed about other products and services offered by CashFlows Europe Limited which we think will interest you. We may tell you about these products and services by post, email, SMS text or other electronic means. If you prefer not to receive this information please write to the Data Protection Officer at CashFlows, CPC1, Capital Park, Cambridge, CB21 5XE, United Kingdom.

Access to your information

Please email us at support@cashflows.com if you would like details of the credit reference and fraud prevention agencies we use. You have a legal right to these details.

If you would like a copy of the information we hold about you please write to the Data Protection Manager, CashFlows, CPC1, Capital Park, Cambridge, CB21 5XE, United Kingdom. We may charge you a fee for providing this information.